Privacy Policy

1. Information We Collect

We collect information you provide directly to us and information we collect automatically when you use our Service:

• Account Information: Name, email address, and contact details
• Dog Information: Dog profiles including age, breed, weight, and health history
• Health Data: Videos, photos, lab results, medical records, and symptom logs
• Usage Data: How you interact with the Service, features used, and login history
• Device Information: IP address, browser type, and device identifiers
• Payment Information: Processed through secure third-party payment processors

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the AI health analysis Service
• Process and analyze health data to provide insights
• Send technical notices and support messages
• Respond to comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents
• Comply with legal obligations

3. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption, secure data centers, access controls, and regular security audits. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

4. Data Retention

We retain your data for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. Upon account termination, your data will be deleted within 90 days, except where required by law or for legitimate business purposes.

5. Sharing of Information

We may share your information with:

• Service Providers: Third-party companies that perform services on our behalf (e.g., hosting, analytics)
• Business Transfers: In connection with any merger, sale, or transfer of assets
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you have given us explicit permission

We do not sell your personal data to third parties.

6. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent where processing is based on consent

7. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to delete that information. To exercise these rights, please contact us at [email protected].

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete it.

10. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and assist in marketing efforts. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Service.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and sending you an email notification. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

12. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us at [email protected]